FAQ

Frequently Asked Questions (FAQ)

📦 What is the delivery time?
The average delivery time is 5–7 business days from the moment of dispatch.
Shipping is always free.

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💳 Which payment methods do you accept?
We accept: Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, and BLIK.

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🔄 Can I return a product?
Yes! You have 30 days to return or exchange an item.
The product must be in its original condition and packaging.
Return shipping costs are covered by the customer.

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✏️ Can I change or cancel my order?
Yes, you can edit your order within 5 hours of placing it.
After that, the order is processed automatically.

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📨 Will I receive a tracking number?
Yes! You’ll receive a tracking number by email as soon as your parcel has been dispatched.

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👜 The product is sold out – what can I do?
Sign up for a back-in-stock notification on the product page – we’ll let you know as soon as it’s available again.

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📩 Have another question?
Email us at info@sevinebernard.com – we’re happy to help!