Returns and refunds
Can I return my bag?
Yes. You have 30 days after delivery to send your bag back, and you get a full refund. Write to us, and we send you the steps within 24 hours. That is all it takes.
How do I start a return?
- Email contact@sevinedumont.com or use our contact form. Give us your order number and the bag you want to return.
- We reply within 24 hours. You receive the return address and the steps by email.
- Pack the bag unused, in its original packaging. The leather pouch is yours to keep.
When do I get my refund?
As soon as the bag is back with us, we refund the full amount to your original payment method. We email you when it is done.
Can I have another color instead?
Return the bag for a full refund and order the color you prefer. We are happy to help.
What should I know before I send it back?
- The 30 days start on the day your bag is delivered.
- Please return the bag unused, in its original packaging.
- A bag with a defect is not a return. That is covered by our 1-year warranty.
- Ordered too fast? You can also cancel before it ships.
No answer found. Write to us and we will help.
Need assistance?
Write to us at contact@sevinedumont.com. A real person replies within 24 hours.
Start a return