Frequently Asked Questions

Our bags will be made in full-grain leather and suede. Every product page names the exact material under Composition.

If a part of a bag is not leather, we say so. We will never call something leather that is not.

We look at the parts that usually fail first: zips, seams, buckles and straps. A bag only gets a name when those are right.

Every bag also has a 1-year warranty. If something fails within 12 months, we repair or replace your bag.

Every product page lists the size in inches and centimeters, plus what fits inside. Our work totes are made for a laptop, a notebook and your lunch.

Not sure? Send us your laptop model and we will tell you honestly.

Leather weighs a little more than synthetic material. That is why we list the weight on every product page, so you know before you order.

Less is more. Wipe leather with a soft, dry cloth and keep suede away from heavy rain. Our care guide explains it step by step.

Order on a weekday before 2 pm ET and your bag leaves within 1 business day. Delivery then takes 3-5 business days.

Your bag shows the expected delivery date before you pay. You get a tracking link by email as soon as it ships.

Shipping is free on orders over $150 in the US. For a smaller order, you see the shipping cost at checkout, before you pay.

Sales tax depends on your state. You see it at checkout, before you pay.

Yes. You have 30 days after delivery to change your mind, and you get a full refund. Write to us and we send you the return steps within 24 hours.

Read more on our returns page.

Exchanges: return the bag for a full refund and order the one you prefer. We are happy to help.

The warranty runs for 1 year. It covers the zip, the seams, the hardware, the straps and the lining. If something fails within 12 months, we repair or replace your bag.

Normal signs of use, like soft creases in the leather, are not a defect. See the warranty page for the details.

You pay in a secure Shopify checkout with a credit card or Shop Pay. With Shop Pay you can also pay in 4 parts, interest-free.

Yes, as long as your bag has not shipped yet. Use our regret order form and we cancel it with a full refund. Has it already shipped? Then you simply return it within 30 days.

Yes. A small leather pouch comes with every bag, for your cards, keys or lipstick. It is ours to give and yours to keep.

A limited edition is made in one small run. When it is gone, it is gone. We do not make the same run again.

Some bags come back in a new small run. The product page shows the date when we know it, for example Back on December 9. Leave your email there and we write to you first.

We are a small team that makes a few good bags in place of many average ones. You can read our story here.

Write to contact@sevinedumont.com or use our contact form. We reply within 24 hours, Mon-Fri, 9am-5pm ET. A real person reads every message.